Terms & Conditions

These terms are designed to help us maintain a comfortable, safe and enjoyable experience for all our guests. By making a reservation, visiting our website or staying at Coffee Grove Resort, you agree to the terms outlined below.

1. Reservations & Bookings

  • Reservations made through our website or directly with the resort are subject to availability and confirmation by Coffee Grove Resort.
  • A booking becomes confirmed once the required payment has been received and a confirmation has been issued by the resort.
  • Guests are requested to carefully check stay dates, number of guests, room category, meal plan, inclusions and applicable rates before confirming a reservation.
  • Any service, meal, activity or facility not specifically included in the confirmed booking may be charged separately.
  • Coffee Grove Resort reserves the right to cancel or decline a reservation in cases of suspected fraud, incorrect pricing, misuse of the booking system or violation of the resort's terms.

2. Check-in & Identification

  • Standard check-in and check-out timings will be communicated at the time of booking.
  • All guests aged 6 years and above are required to present a valid government-issued photo identification at check-in. PAN Card alone will not be accepted as a valid identity document.
  • Indian guests must carry a valid government-issued photo ID, while foreign nationals and overseas guests must carry their passport and visa/OCI documentation wherever applicable.
  • The resort reserves the right to deny check-in if the required identification documents are not produced.

3. Stay & Resort Guidelines

  • Coffee Grove is a place to relax, reconnect with nature and enjoy the unique experience of staying within a working coffee estate. We request guests to respect the environment and fellow guests.
  • Coffee Grove Resort is pet-friendly, provided pets are informed at the time of booking and remain under the owner's supervision and control throughout the stay.
  • All guest rooms are non-smoking; smoking is permitted only in designated areas, wherever available.
  • Outside food and beverages are not encouraged within the resort. Guests are expected to use rooms, furniture and resort facilities responsibly.
  • Children must be supervised by parents or accompanying adults while using the swimming pool, recreational facilities and activity areas.
  • Behaviour causing disturbance, inconvenience or safety concerns will not be permitted and may result in the guest being asked to leave the property.

4. Cancellation & Amendments

  • Cancellation and amendment conditions may vary depending on the booking plan, package, promotional offer and period of stay.
  • Unless a different cancellation policy is specifically mentioned at the time of booking, cancellation 7 days or more before arrival is eligible for a full refund.
  • Cancellation within 7 days of arrival will normally result in the full booking amount being charged.
  • During peak periods, including 21 December to 2 January, cancellation or amendment conditions may be different and will be communicated at the time of booking.

5. Refunds

  • Where a refund is applicable, it will be processed after deducting any applicable cancellation charges and non-refundable payment or transaction charges.
  • Refunds will normally be made through the original payment method used for the booking.
  • Reservations booked under non-refundable terms will not normally qualify for a refund.

6. Website, Rates & Information

  • We make reasonable efforts to ensure that the information, photographs, room descriptions, facilities and rates displayed on our website are accurate and up to date.
  • Rates and packages may be revised from time to time. The rate confirmed at booking will apply to the reservation.
  • Resort facilities, activities and experiences are subject to availability and may occasionally be unavailable due to maintenance, weather, safety requirements or operational reasons.
  • The resort reserves the right to correct genuine errors in pricing, descriptions or other information displayed on the website.

7. Circumstances Beyond Our Control

Coffee Grove Resort will not be responsible for any inability or delay in providing services caused by circumstances beyond the reasonable control of the resort, including natural events, severe weather, government restrictions, fire, power interruptions, public disturbances, health emergencies, technical failures or other unforeseen circumstances.

8. Guest Information & Privacy

Information provided by guests while making a reservation, submitting an enquiry, making a payment or using our website will be handled in accordance with our Privacy Policy. Guest information may be used for managing reservations, communicating with guests, providing resort services, processing payments, improving our services and fulfilling applicable legal or regulatory requirements.

9. Applicable Law & Jurisdiction

These terms and any booking or stay at Coffee Grove Resort shall be governed by the applicable laws of India. Any dispute arising in connection with the services provided by Coffee Grove Resort shall be subject to the jurisdiction of the competent courts in Chikamaglur, Karnataka.